Bianca Elliott

  

Biography:

Work Experience:

Operations professional with 10+ years of business experience that include quality and inventory
management across government/ non-profit and private sectors. U.S. Army Veteran with a strong
background in compliance. Adept at using CRM and data systems to manage cases. Recognized for
professionalism, data analysis and process improvement implementation. Expertise in case
documentation, scheduling, and client outreach, strong interpersonal and organizational skills suited for coordination and proven reliability and discretion managing confidential records. 

Work history:

  • Job Title: Quality Assurance

    Company: Resource MFG

    Period: January 2013 - present

    Role Description:

     Conducted product verifications and cycle counts to maintain inventory accuracy.
    ● Used SAP systems to record data and assist compliance with ISO 9000 standards.
    ● Collaborated with production and quality teams to correct off-specifications defects and document
    results. 

  • Job Title: Senior Account Analyst

    Company: GC Services

    Role Description:

     Managed $350K portfolio of business clients through SAP and CRM platforms for domestic and
    international clientele.
    ● Created financial reports, reconciled accounts, and implemented workflow improvements that
    reduced overdue balances by 20% .
    ● Delivered excellent client service through proactive communication and escalated issue
    resolution 

  • Job Title: Process Operations Technician

    Company: SunEdison

    Role Description:

    nspected silicon wafers and Monitored and Performed Chemical and Thermal Processes and
    revised SOP’s.
    ● Applied 5S methodology to streamline workflows, reducing downtime.
    ● Improved Policies and Procedures with Data using Power BI,
    ● Presentations in Daily Morning Team Meetings through Sharepoint of Off Specification Product to
    Department Heads of Engineering, IT, Maintenance Warehouse Shipping and Receiving and
    Engineering
    ● Liaison between Quality and Production Supervisor.
    ● Use SPC knowledge for Troubleshooting Root Cause Analysis, Out of Compliance and Hold
    Reports from WCS and ACS systems.
    ● Mentored and Trained Production Technicians on Advanced Qualifications of Equipment.
    ● Scheduled and Participated in Meetings with Accounts Payable, Executives, Service
    Managers and Sales Team to Resolve Purchase Orders.
    ● Responsible for Managing Portfolio Records and Computerized Workflow Codes 

  • Job Title: Scheduler/ Security Services Coordinator

    Company: Garda World

    Role Description:

     Managed daily schedules, attendance verification, and under-staffed coverage across multiple
    sites.
    ● Responded to urgent calls to advice staff, dispatching resources to alarms and emergency
    situations.
    ● Produced detailed shift and incident reports for leadership.
    ● Coordinated communications across security staff, site managers, and emergency personnel. 

Education:

  • Southern Illinois University-Edwardsville

    Bachelor's Degree – Business

    Period: September 2026

  • Lewis and Clark Community College

    Associate's Degree – Process Operations Technology

    Period: September 2026

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