Jeff Cooke

Military Service:

• Rank: Sergeant

  Branch/Position: Army

  Period: January 2004 - January 2010

  Occupation: 11B - Infantryman - 11B

  Security Clearance: None

  Duties Description:
  The infantryman supervises, leads, or serves as a member of an infantry activity that employs individual small arms weapons or heavy anti-armor crew served weapons, either vehicle or dismounted in support of offensive and defensive combat operations.

  Training courses:

  • Army Commendation Medal, Army Good Conduct Medal, National Defense Service Medal, Army Achievement Medal, Afghanistan Campaign Medal, Global War on Terror Service Medal, Army Service Ribbon, NATO Medal, Expert Marksmanship Badge, German Army Marksmanship Badge Gold, Combat Infantryman’s Badge

Work history:

• Job Title: General Manager

  Company: First Onsite

  Period: July 2023 - December 2025

  Role Description:

  Owned full P&L responsibility across multiple disciplines, driving revenue growth of 22.5% within large-scale commercial restoration, rebuilds, and GC opportunities from FY23 to FY24 with a projected 15% increase into FY25 while strengthening cost controls, collections, and operational efficiency to expand overall profitability.

  • Provided direction for 125 FTE’s, 15 APM’s, 10 PM’s, 5 PD’s, 2 OM’s, and 10 BD’s throughout the DFW Metroplex.

  • Provided construction Project Management oversight throughout DFW and OKC area.

  • Architected and executed short and long-term strategic business plans aligned with corporate objectives, positioning the region for sustained market expansion, acquisition integration, and scalable growth.

  • Directed cross-functional operations and sales organizations, aligning performance metrics, accountability standards, and market strategy to accelerate top-line revenue and strengthen competitive positioning.

  • Built high-performance leadership teams through structured succession planning, executive coaching, and rigorous performance management, strengthening bench depth and increasing organizational resiliency.

  • Cultivated enterprise-level partnerships with clients, vendors, and strategic stakeholders while championing a culture of safety, service excellence, enhanced project management, and employee engagement that enhanced brand reputation and long-term retention.

  • Aligned key construction performance metrics, lean project management methodologies, jobsite safety standards, and market strategy to accelerate top-line revenue and strengthen competitive positioning.

  • Focus on GC, renovation, and improved remediation processes improved our contracted sales by 20 million.
  
  

• Job Title: Director of Client Experience

  Company: ABM

  Period: July 2017 - July 2023

  Role Description:

  Directed client strategy across 25 national portfolios, strengthening executive relationships, expanding enterprise value, and driving consistent, measurable service outcomes across complex, multi-site operations.

  • Led contract negotiations and renewals by consolidating enterprise-wide performance data, shaping pricing strategy, and supporting QBRs that reinforced long-term partnerships and revenue retention.

  • Guided prospective clients through the full sales lifecycle from RFP to proposal and final bid, influencing decision-makers and contributing to sustained business growth.• Purpose driven safety and training programs deployed throughout each portfolio nationally resulted in improved efficiencies as well as LTI/LTA injuries.

  • Identified and launched value-added service initiatives that expanded scope, enhanced operational performance, and increased wallet share within existing accounts.

  • Collaborated cross-functionally with Legal, Sales, Recruiting, HR, Accounting, and Operations to align compliance reporting, quality assurance, and training deliverables, ensuring accountability and consistent execution across all client engagements.

  • Provided project management and safety oversight throughout multiple facilities contracts nationally.
  

• Job Title: Sr. Operational Excellence Manager

  Company: Aramark

  Period: June 2012 - July 2017

  Role Description:

  Oversaw multi-state operational excellence initiatives across 35 Healthcare, Higher Education, and Business & Industry accounts, standardizing programs, procedures, and startup frameworks to drive scalable performance and regulatory compliance.

  • Implemented labor management and supply cost optimization strategies adopted system-wide as best practices, including a recycling initiative that generated $180K in annual savings.

  • Led cross-functional capital and facilities projects, overseeing client engagements, bid evaluations, contractor negotiations, labor tracking, and final approvals to ensure on-time, on-budget execution.

  • Elevated service performance to record-setting quality inspection scores of 93% and HCAHPS scores of 86% by aligning operational metrics, compliance standards, and frontline accountability.

  • Strengthened organizational culture and project management opportunities through structured training programs, succession development, and employee engagement initiatives, earning the South Region “Front Line Staff First” award while increasing internal promotion and retention rates.

  • Focus on front line facility staff training within all operational spaces resulted in net zero LTI & LTA FY 14 -FY 015
  

• Job Title: EHS Fire Safety Specialist

  Company: UTMB

  Period: May 2011 - June 2012

  Role Description:

  • Managed recovery construction projects preceding a natural disaster in Galveston, including client meetings, planning, receiving bids, tracking time and labor, coordinating/negotiating with contractors, tracking project progress as well as submitting final approvals for completed work

  • Responsible for preparing reports as well as conducting fire safety inspections and drills on the UTMB campus

  • Designed as well as prepared specifications for sprinkler systems by reviewing engineer drawings and conditions

  • Participated in formal audits and conducted research on major issues related to fire safety within UTMB property

  • Responsible for evaluating existing facilities as well as those under construction to ensure compliance with national fire safety rules and standards

  • Responsible for analyzing fire protection operations and establishing fire protection policies
  

• Job Title: Operations Manager

  Company: Global Strategies Group

  Period: May 2010 - April 2011

  Role Description:

  • Responsible for assisting in the planning, scheduling, and organizing of daily PSD (Personal Security Detail) team activities per SOP (Standard Operating Procedure).

  • Performed day to day protective security functions as specified in daily post and detail orders.

  • Ensured that all PSD personnel selected for program contract are qualified and executing their responsibilities efficiently and effectively.

  • Responsible for safe operations of assigned PSD transportation to ensure for principals safety to include (air, and ground) operations.

  • Responsible for manning each site with appropriate qualified personnel to ensure the safety and security of the client.
  

• Job Title: Force Protection Specialist

  Company: DynCorp

  Period: April 2009 - April 2010

  Role Description:

  • Assisted in creating and maintaining Government mandated Force Protection Cell.

  • Performed day to day Force Protection functions as specified in daily post and detail orders.

  • Reviewed access ID applications, provide and or input the personnel data necessary for the issuance of badges.

  • Implemented Force Protection requirements and continuously provide feedback to leadership to ensure continuousimprovement into LOGCAP IV's Force Protection program.

  • Assisted with the coordination of escorting requirements for applicable Host Country and Third Country Nationals
  

• Job Title: Health & Safety Supervisor

  Company: American Oilfield Safety Inc.

  Period: January 2000 - April 2009

  Role Description:

  • Performed worksite inspections and analysis to conduct comprehensive safety trainings.

  • Tested oil wells for H2S content and continually monitor to ensure a safe working environment for all worksite employees.

  • Conducted on-site safety and awareness training sessions for new hires.

  • Implemented solution-oriented strategies to ensure optimum safety while enhancing revenue, growth and safety.

  • Utilized management, communication and safety expertise to oversee and ensure compliance of safety programs.
  

• Job Title: NCO

  Company: U.S. Army

  Period: January 2004 - January 2010

  Role Description:

  • Utilized organizational skills to perform administrative and reporting duties

  • Provided training and development of prospective and new recruits

  • Implemented training and evaluation programs for pre mobilization units

  • Provided personal security for High Profile Dignitaries and General Officers – Afghanistan, such as the Secretary of the Army, and SGM of the Army Preston

  • United States Army Infantry NCO

  • Deployed OEF 2005 -2006
  

Education:

• Columbia Southern University

  Bachelor's Degree – Occupational Safety & Health

  Period: September 2026 - January 2009